I.P.D.C.A. utilizes a three-tiered integrated collection process which incorporates multiple collection actions governed by on-going supervisory or management review and intervention throughout the entire collection cycle. A primary, secondary and final handling specialist is assigned to each file. A collection supervisor evaluates the progress at each stage and prior to closing a file, it undergoes a two-step management review. Once you have placed an account with us we will send an initial collection validation letter to the debtor advising them that the account has been placed with our firm for collections, who the creditor is and the amount of the debt. We advise the debtor that if they have a dispute it must be made in writing.