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Frequently Asked Questions
I.P.D.C.A over 30 years of experience we’ll ensure you always get the best guidance. We serve clients at every level of their organization, in whatever capacity we can be most useful, whether as a trusted advisor to top management or as a hands-on coach for front line employees. For every engagement, we assemble a uts team with the most appropriate experience and expertise. Our goal is to optimise your business relationships by seds our tailoring our services to your individual requirements a hands-on coach for front line employees.
What Kind of communications will I have your agency?
We will have your files ready to be discussed at any time, communication with our clients is an important aspect of our collection service programs. In addition to 24/7 online collection reports and standard monthly collection reports, I.P.D.C.A. promptly provides verbal and/or written account updates ...
Dose IT’S PAST DUE Collection Agency charge an annual fee?
No, there are no annual or monthly fees. We are paid only when we recover your money. You have nothing to lose and everything to gain.
Are there any upfront costs for collections?
No. There are no upfront costs to collect your delinquent accounts.
What debts can be placed for collections?
We will accept debts for collections that are less than two years old. (Exceptions: Judgment accounts). There is a minimum of two hundred dollars ($200.00) on files placed for collection.
How long can you pursue a debt?
We can pursue outstanding debts as long as they are within the Statute of Limitations. (Note that each state has its own statue)
Is there any involvement or requirement of the client?
Once you place a case for collection we ask that you stop all in house collection activities and cease all communications with the debtor as this will only compromise our collection efforts. All offers of settlements will be presented for your approval. Furthermore, you must ...
Is there a way to obtain the status of my accounts during non-business hours?
Yes, Our user-friendly online feature allows you to access the status of your files 24/7 through our website. An assigned User ID and Password provides security, preventing unauthorized access. There is no additional fee for this service.
What is the process for collections?
I.P.D.C.A. utilizes a three-tiered integrated collection process which incorporates multiple collection actions governed by on-going supervisory or management review and intervention throughout the entire collection cycle. A primary, secondary and final handling specialist is assigned to each file. A collection supervisor evaluates the progress at ...
Will you handle my case all the way to legal action?
If we are unable to collect on your case within 30 days we will place the debtor into the credit bureau and if your customer refuse to pay the accounts within 100 days, we will utilize the service of our Attorney network. I.P.D.C.A. utilizes a ...